Shipping & Returns
We use USPS to ship to all states in the United States and use NZ Courier Post in New Zealand. You will receive tracking information and order delivery updates via shopify. Orders placed before 11am Monday - Friday will be shipped that day. Weekend orders will be shipped on Monday.
Made Of offers Route package protection at checkout on all orders. By deselecting using Route package protection, you are accepting liability for lost or stolen packages. If you choose to keep Route package protection and your package is lost/stolen, you can open a claim with route.com/claims to replace or refund your order.
For International shipping, Made Of is not responsible for Taxes & Duties that may apply if your order exceeds your location’s value threshold.
From August 2022 Made Of will be available to other countries via Mayple.
Each order is sent out with care and attention however, if you receive an incorrect item, please accept the delivery and contact us immediately at firstname.lastname@example.org so that we can resolve the issue.
Deliveries come packaged for protection. In the event that your item is damaged in transit, please contact us with photos and order details at email@example.com. Please be careful when cutting open boxes as not to slice into the bags of protein.
In the event of a return, we review each case individually when considering returned product. Please contact firstname.lastname@example.org so that we can rapidly resolve any questions or concerns.